THE VOID

The VOID is a hyper-reality, fully immersive VR experience for our Guests and their friends and family. Our advanced VR technologies allow our Guests to see, move and feel our digital worlds in a completely realistic way. Now we’re looking for more talented team members to join us and take our technologically advanced experiences to the next level. This is a unique opportunity to join our team as The VOID expands to major cities around the world.

What you’ll do

You’ll be joining the team as a VR Technician. The Technician, in partnership with the guest services team, will be responsible for delivering exceptional location based Virtual Reality experiences.

  • Follow written and verbal directions and procedures from THE VOID
  • Troubleshoot hardware issues such as: Battery issues, gun pairing, dead packs, and CMOS resets
  • Run regular checks of technology, at least once per day
  • Determine when tracking or rigid body detection are not syncing properly
  • Maintain equipment used for VOID Experience Centers, HMD, Vest, Guns, packs
  • Keep all equipment clean
  • Maintain inventory of all systems and hardware for VOID Experience Centers
  • Calibrate stage, restart servers/networks/wifi, and test equipment
  • Maintain service log and create tickets for issues
  • Escalate issues when necessary
  • Work within Motive
  • Assist when Corporate team pushes new builds, verify flash firmware on vests and guns

EXPERIENCE

  • At least 3 years of experience working in IT, with hands on experience with hardware, servers, and systems
  • Experience working with Windows OS
  • Experience testing equipment following established procedures
  • Ability to follow written and oral instructions
  • Minimum of an Associates Degree in IT or related field, Bachelors degree preferred
  • Understanding of how firmware works within hardware components is a bonus
  • Ability to lift up to 35 lbs unassisted, climb, bend, twist, stoop and kneel on a regular basis
  • Exceptional communication skills
  • Ability to be on-call