VR Tech Team Member

The VOID

We live in an age where endless entertainment options exist at our fingertips, yet we still have a real need to get out of the house and share new experiences with our friends and family. At The VOID you will walk into new dimensions and experience worlds without limits. The VOID presents the Future of Entertainment. Only limited by imagination, our advanced hyper-reality technologies allow you to see, move, feel, and hear our digital worlds in a completely immersive and realistic way. For the first time, The VOID is coming to Southeast Asia and we are looking for exceptionally talented and tech-savvy VR Tech Team Members who can service the stages that deliver our immersive hyper-reality experiences. More than watching a movie or playing a game...in The VOID you will live an adventure.

ROLE

The VOID is a fast-growing company, and we need talented VR Tech Team Members to help us to success as we charter our path to the future. This person will join our Tech Operations team. The ideal candidate is someone who has exceptional tech support skills and can maintain a high level of professional competence under pressure. Help us build the future of The VOID!

Entry Level – Dispatch Tech

  • Understand high-level VOID systems to troubleshoot basic technical issues
  • Monitor the health of the stage and battery levels for VOID proprietary hardware
  • Escalate and document issues appropriately
  • Ensure the proper use of safety practices and procedures while operating the attraction in addition to opening and closing procedures
  • Maintain a clean and safe work environment by constantly monitoring the immediate area and surroundings


Intermediate Level – Service Tech

  • Perform Dispatch Tech role and responsibilities as business needs require
  • Maintain and repair VOID proprietary computer hardware
  • Document any RMA or shipping needs to VOID HQ in Utah
  • Service VOID proprietary computer hardware in and out of attraction rotation
  • Complete weekly, monthly and quarterly routine checks
  • Escalate and document issues appropriately


Intermediate Level – House Tech

  • Perform Dispatch Tech and Service Tech roles and responsibilities as business needs require
  • Service VOID and 3rd party software including, showroom controls, point-of-sale, printers, visual displays, Wi-Fi routers, check-in kiosks
  • Respond to escalations from Service Tech and Dispatch Tech
  • Learn VOID proprietary software to diagnose and resolve advanced technical issues
  • Service VOID proprietary computer hardware in and out of attraction rotation when Service Tech is not present
  • Escalate and document issues appropriately
  • Cover breaks for Dispatch Tech as business needs require


REQUIREMENTS

    • Applicants must be at least 18 years old
    • Service/House Tech positions: 3-5 years of experience working in a high paced technical service setting
    • Dispatch Tech position: 1-2 years of experience working in a high paced technical service setting preferred
    • High school diploma or equivalent required; college level course-work in related field preferred
    • Professional, well-groomed appearance and demeanor
    • Exceptional communication skills, both written and verbal
    • Ability to work days, nights, weekends, and holidays as business needs require
    • Ability to stand for extended periods of time and lift up to 25 pounds unassisted, bend, twist, and kneel