The VOID

We live in an age where endless entertainment options exist at our fingertips, yet we still have a real need to get out of the house and share new experiences with our friends and family. At The VOID you will walk into new dimensions and experience worlds without limits. From fighting intergalactic wars on alien planets, to casting spells in the darkest of dungeons, THE VOID presents the Future of Entertainment. Only limited by imagination, our advanced Virtual-Reality technologies allow you to see, move, and feel our digital worlds in a completely immersive and realistic way. Our VOID Entertainment Centers (VECs) are coming to major cities throughout North and South America, Asia, Europe and Australia. More than watching a movie or playing a game … in THE VOID you will live an adventure.

THE ROLE

THE VOID is a fast-growing company, and we need talented Customer Support Representative to help us to success as we charter our path to the future. The ideal candidate is someone who has experience customer support and is organized, motivated, and flexible. Help us build the future of THE VOID!

  • Provide extraordinary customer service via inbound phone calls, email or chat
  • Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations
  • Answer customer questions and resolves customer support problems related to billing, account management and troubleshooting
  • Thoroughly describe and document work using customer support ticketing systems
  • Escalate customer support tickets to managers, localized leadership groups or location booking partners as needed.


REQUIREMENTS

- High school degree or GED required

- Exceptional communication skills, both written and verbal

- Demonstrated commitment to quality

- Ability to work in a fast-paced environment

- Analytical thinking and ability to problem-solve independently

- Attention to detail – Precision and consistency in course design are key

- Creativity – Ability to represent information in a format that is engaging to the learner

- Initiative – Willingness to take on responsibility and challenges

- Dependability – Reliable, responsible, able to manage time and tasks independently