The VOID

We live in an age where endless entertainment options exist at our fingertips, yet we still have a real need to get out of the house and share new experiences with our friends and family. At The VOID you will walk into new dimensions and experience worlds without limits. The VOID presents the Future of Entertainment. Only limited by imagination, our advanced hyper-reality technologies allow you to see, move, feel, and hear our digital worlds in a completely immersive and realistic way. The VOID is looking for exceptionally sharp, talented, and experienced VR Team Leads who can develop and lead the team to deliver our immersive hyper-reality experiences. More than watching a movie or playing a game...in The VOID, you will live an adventure.

ROLE

The VOID is a fast-growing company, and we need talented VR Team Leads to help
us to success as we charter our path to the future. The ideal candidate is someone who has exceptional front-line customer service skills and is organized, motivated, and flexible. Help us build the future of The VOID!

  • Assist the General Manager in overseeing operations, including:
  • Assigning positions and shift rotations according to the strengths of the team
  • Training new hires and coaching current team members
  • Monitoring and responding to guest feedback and reviews
  • Provide exceptional customer service to VOID guests
  • Ensure adequate staffing is in place to cover each shift
  • Assist in the hiring, leading and mentoring of front-line Guides and Tech team members
  • Adhere to the company & HR standards for breaks and mealtimes
  • Perform the duties of any front-line position as needed
  • Act as the “manager-on-duty” as required
  • Follow proper communication channels for issue escalation and documentation
  • Personify company standards of excellence and quality management

REQUIREMENTS

  • Applicants must be at least 18 years old
  • 2-3 years of experience working in a high paced front-line customer service setting
  • Previous experience in a leadership role required